FAQs

FAQ - Frequently Asked Questions and Answers

Q: What is the best way to contact you?

Q: Why Samui Art Gallery?

Q: Who are your artists?

Q: Do you sell prints or handmade artworks?

Q: Can I buy original works of art from you?

Q: What can I have painted?

Q: Can you paint or draw my photograph?

Q: All I have is a hardcopy photograph. Can I mail it to you?

Q: Are your reproductions copyrighted?

Q: Does the artist sign the painting?

Q: What does it mean to maintain image proportion?

Q: Can I request any size of painting?

Q: Will my painting look exactly like the original?

Q: How long does it take to receive my artwork?

Q: What are my payment options?

Q: Is it secure to pay by credit card?

Q: When do you charge my credit/debit card?

Q: What are your guarantees and can I return an artwork?

Q: Is there an additional shipping fee for artwork?

Q: How is the artwork shipped?

Q: What if damages occur during shipping?

Q: What is the best way to contact you?

A: The best way to contact us is by email, but you may also contact us by phone, fax, or letter.

Mailing Address:
Thailand: Samui Art Gallery
84/1 Moo 3
Tumbon, Bophut
Ampoe, Koh Samui
Surat Thani 84320 Thailand

Australia: Samui Art Gallery 
29 Bagnall Ave. 
Soldiers Point 
NSW 2317 Australia

Mobile: (+61) 042-2429156, (+61) 041-1561715

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Q: Why Samui Art Gallery?

A: Samui Art Gallery specialize in painting, oil painting on canvas and drawing reproductions, originals, and custom portraits. We offer incredible pieces of art at affordable wholesale prices, which allows consumers to get the most out of each transaction. To guarantee our customers excellence, only the finest art products are used. We aim to exceed your expectations, and we ensure your satisfaction. The high quality and value of our work is the result of sincere effort, intelligent direction, high intention, and skillful execution.

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Q: Who are your artists?

A: Each of our artists has over 15 years of experience and excels in creating and reproducing fine works of art. We employ many artists specializing in different styles to ensure your order is created using the same techniques as the original.

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Q: Do you sell prints or handmade artworks?

A: We only sell 100% handmade oil paintings, hand painted by experienced artists. These are oil on canvas genuine masterpieces and each stroke, texture and nuance is created by hand - in the same way the original paintings were created. We use no printing, pressing or technological tricks to create our paintings.

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Q: Can I buy original works of art from you?

A: Yes, we hope to add more original art pieces to our collection soon. Also, you can create your own original oil painting on canvas by sending in a photograph of your choice.

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Q: What can I have painted?

A: We can paint anything you have a photo of. We can do favorite photos, portrait photographs, photos of pets, landscapes, graphics, other paintings, celebrity posters, movie posters, or black and white photographs. Please send your digital photo when inquiring.

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Q: Can you paint or draw my photograph?

A: Absolutely. We are constantly creating original paintings and drawings from pictures that our clients provide. We paint and draw portraits, wedding photos, animals and any photo you desire.

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Q: All I have is a hardcopy photograph. Can I mail it to you?

A: Yes. Just send your photograph to our mailing address. Remember to enclose your email address, so we can contact you once it is received. Your photo will be shipped back to you along with your painting. You can also scan your photo and email the image to us for immediate service.

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Q: Are your reproductions copyrighted?

A: Every painting in our gallery is either in the public domain or being sold under license from the estate of the artist. There's no need to worry about copyright infringement. If you find on our database a work of art which you suspect as being unlicensed, please notify us immediately.

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Q: Does the artist sign the artwork?

A: Yes - by default our paintings are signed by the artist. However, if you like, you can request us not to sign it.

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Q: What does it mean to maintain image proportion?

A: To maintain image proportion means to avoid distortion by using accurate dimensional variations of the original image. In most cases, the preferred size will not need to be altered, but if changes do need to be made to maintain accurate proportion, we will automatically slightly vary the desired size at no additional cost. This applies to oil on canvas reproductions ONLY. If you do not want to maintain image proportion simply request for an EXACT size in our suggestion box upon checkout, and we will proceed accordingly.

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Q: Can I request any size of painting?

A: Of Course. Please contact us for a special custom size, please include the link or "CODE" of painting you need for custom size. There is no limit to what our artist can do. However, to maintain accurate image proportion on your oil painting reproduction, sizes may slightly vary at no additional cost, unless you want an exact size. Please note- if you prefer an exact size, for example an original 30”x 40” replicated into a 24” x 48”, the image(s) will be altered or cropped to fit the desired size.

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Q: Will my reproduction painting look exactly like the original?

A: Our artists are very talented at painting reproductions and use the same techniques and styles as the original artists. However, no two paintings ever look EXACTLY alike. Not even the master painters from centuries past could make two paintings look exactly the same- incorporating the exact colors into every detail. Nevertheless, we will get extremely close to the original, and all details will be integrated.

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Q: How long does it take to receive my artwork?

A: Between two to four weeks. Our artists will spend between 7 and 14 business days creating your masterpiece. Painting with oil on canvas can be complicated and is time consuming. The artist will spend a bit more time on your painting if it is a special custom size exceeding the largest size listed on our order form or if it is extremely complex. At no additional cost, we will ship by Standard Air Mail Shipping (5 - 20 business days), Express Courier Shipping (UPS or DHL - 2 - 4 business days) the painting upon completion and will email you a tracking number. See more details regarding shipping information.

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ARTWORK PAYMENT INFORMATION

Q: What are my payment options?

A: You can pay online with any major credit card, debit card or with your Pay Pal account. If you choose to pay by credit or debit use our Pay Pal checkout form to do so- you don’t have to have a Pay Pal account to use this service. We also accept Western Union Transfers, and for large orders we will accept bank transfers. If you prefer to pay by western union or bank transfer, please email us and we will make arrangements.

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Q: Is it secure to pay by credit card?

A: Absolutely. Using your credit card to shop at Samui Art Gallery is extremely safe. All credit card transactions are processed through Pay Pal, which is an encrypted secured, bank authorized credit card processing company. We will never ever see your information.

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Q: When do you charge my credit/debit card?

A: Your card will be charged by Pay Pal when your order is placed. Remember, all of our artworks are backed by a 100% money back guarantee.

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Q: What are your guarantees and can I return an artwork?

A: If you are unsatisfied for any reason you may ship the artwork back to us for revision minus the shipping fee, or receive a 100% refund once the painting is back in our possession. The return shipping fee is not included. We want you to be completely satisfied with your purchases. For that reason, we allow customers to return works of art for any reason. Our return policy is applicable for 7 days and the return period begins from the merchandise arrival date.

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Please follow the procedure below to notify us if you have any problems with your artwork purchase. You must contact us prior to returning a painting.

1. Within 7 days of receipt of your artwork, please contact us via email. Include the following:

  • Your full name.

  • Reason for returning the painting.

  • Indicate whether you require a refund or revisions be made.

2. When we receive your email we will provide you with the required information to return your artwork to us.

3. You will then need to wrap and pack the artwork in its original tube. Please Note-Failure to do so may result in a penalty. Return the artwork to us at your own expense through UPS or DHL only.

4. We will then refund you the full amount minus shipping & handling fee or send a revised piece as requested by you after we receive your returned artwork.

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ARTWORK SHIPPING INFORMATION

Q: Is there an additional shipping fee?

A: Yes, please see more details regarding shipping information.

Q: How is the artwork shipped?

A: Every paintings will be shipped unframed, wrapped in a protective layer, and placed in a durable plastic tube protecting it from any possible damage during delivery.

Q: What if damages occur during shipping?

A: Every one of our paintings are insured and we will replace your artwork in the very rare occasion that it arrives damaged. Immediately notify the shipping company who carry painting to you and then inform us.

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